Where Does Alby Get Its Knowledge?

Alby: Your AI Product Expert 

Not to brag, but alby is pretty smart.

Alby serves as an AI Product Expert for your store, answering shoppers' questions to help them make informed purchasing decisions.

Powered by Generative AI, Alby automatically understands and engages with customers. To deliver meaningful responses, it pulls information from multiple sources, including:

• Your Product Catalog: Provides real-time access to product specifications.
• Uploaded Documents: Includes manuals, size guides, and ingredient lists for more context.
• Verified Q&A: Allows for confirmed answers to specific questions.
• Integrations: Pulls in knowledge from platforms like Gorgias, Yotpo, Bazaarvoice (+ more) for even MORE context. 

This approach builds a robust knowledge base, ensuring shoppers always receive accurate, relevant information.

Alby's Knowledge Sources: The More Context, The Better

Alby pulls data from multiple sources to deliver fast, detailed, and accurate responses to your shoppers. Unlike other chat tools, alby requires minimal setup time. Its sources update automatically, letting retailers make a one-time investment to equip it with the knowledge it needs.

Here’s a breakdown of the sources that make alby your go-to product expert.

🎿 Product Catalog

Alby connects directly to your product catalog, providing real-time access to all product data. Alby can efficiently handles large catalogs spanning multiple categories, ensuring customers get accurate details on everything from product specifications to part compatibility.

Alby integrates with most major eCommerce platforms to access your catalog, including:

• Shopify
• BigCommerce
• WooCommerce
• Custom-built platforms

This flexibility ensures that alby stays in sync with your catalog, keeping product information current and consistent across all touch points.

📄 Documents

You can upload documents like ingredient lists, sizing guides, or instructions manuals to give alby even more context. This added information helps alby deliver precise, relevant answers to your customers.

Here’s how some businesses use it:  

• Sports & outdoor retailer, evo, shares ski and snowboard sizing guides, allowing alby to recommend the perfect size based on a customer’s height, weight, and skill level.  
• Skincare retailer, DefenAge, uploads ingredient lists for their products, providing transparency and helping shoppers find items tailored to their skin type and preferences.  

✅ Verified Q&A

Alby can handle most questions using exclusively information from your product catalog. However, retailers may want more control over responses to certain questions.

With Verified Q&A, retailers can give alby clear guidance on how to respond in specific scenarios. For example, you may want to create a Verified Q&A for your return policy: 

Customer Question: "What’s the process for returning an item?"  
Alby’s Verified Response: "Each product we sell is covered by our easy, 366-day return policy. If your new, unused item doesn’t work out, send it back for a full refund (minus shipping costs)."  

Verified Q&A helps strengthen trust between alby and your shoppers. Answers are labeled as "verified" to show that your team has reviewed and approved them, assuring customers that the information is accurate, reliable, and aligned with your brand’s standards.

🔗 Integrations  

We understand that you’ve already built a wealth of information across your other tools. Alby integrates with these resources to provide even more relevant answers to your shoppers.

Knowledge Base Documents

Alby integrates seamlessly with your customer service and CRM platforms, pulling in all published articles from your knowledge center as Documents. These can be documents like blogs, help docs, or company policies. 

Knowledge Base Integrations: 

• Gorgias 
• Zendesk
• Hubspot

Ratings & Reviews

Alby taps into your product ratings and reviews, giving it the ability to answer questions like, “What do other customers think of this product?”.

This integration allows aby to provide real-world insights directly from other buyers, helping shoppers make informed purchasing decisions. 

Rating & Reviews Integrations: 

• Yotpo
• Bazaarvoice
• PowerReviews

Community Q&A

If your store uses community Q&A for products, you already have valuable answers from real customers. Alby pulls these contributions into its system and labels them as Verified Q&A. T

his way, when a shopper asks a similar question, alby can provide responses that reflect the experiences and advice of other users.

Community Q&A Integrations: 

• Yotpo
• Bazaarvoice
• PowerReviews

Conclusion: Expertise at Your Fingertips

Alby is more than just an AI sales agent—it’s a product expert that delivers accurate, relevant answers to shoppers in real-time. By pulling from multiple sources like product catalogs, customer reviews, verified Q&A, and integrated knowledge bases, alby ensures every interaction is meaningful and aligned with your brand.

Whether it’s recommending the right product, explaining policies, or providing transparency through reviews, alby helps customers make informed decisions with confidence. With seamless integrations and customizable responses, Alby turns product questions into opportunities, creating a smoother, more satisfying shopping experience.